Question 1

How do you stay TOS compliant?

Accepted Answer

We file through Amazon's own report flow — the same button Amazon puts on every review — and cite their written policies. No incentives, no buyer contact, no review manipulation. The full methodology is on our Compliance page.

Question 2

What can and can’t you challenge?

Accepted Answer

We challenge review text with a specific policy issue: seller or shipping-only complaints, orders and returns, packaging or condition on arrival, harassment, personal information, promotion or spam, or text demonstrably about a different product. We do not challenge a review just because it is negative. Genuine complaints about performance, taste, fit, value, or product safety stay unless the content independently breaks a rule.

Question 3

What about star-only ratings, suspected fakes, or old versions?

Accepted Answer

A star-only rating has no review text to cite, so it is usually not a standard content appeal. Suspected fakes need specific evidence; suspicion alone is not enough — so beyond the review text itself, every review we analyze is screened against buyer-network signals from your own listing data: compressed posting windows, unverified-purchase clusters, repeated wording across different accounts, and the same reviewer identity across your listings. When a pattern is present, it is attached to the case as supporting evidence; we report the observed pattern and Amazon judges intent. Shipping-only product reviews can be evaluated for FBA or FBM, but seller feedback follows a different removal process. Wrong-product, merged-listing, and old-version reviews are checked against Amazon’s variation rules first — some are review cases, while others require a catalog correction.

Question 4

Who actually files the appeal?

Accepted Answer

A trained human specialist. Our AI flags candidate reviews and drafts the evidence, but a person reviews every case and submits it through Amazon’s official channels. Nothing is auto-submitted.

Question 5

Do I need to approve anything?

Accepted Answer

No. Once your account is set up, we find the violations, build the cases, and file them — strongest cases first. Pay Per Removal accounts set one number: the monthly removal budget, the most removals we can bill you for in a month. Subscriptions don't even set that — picking which 1–3-star reviews to appeal is our job. You watch removals land; you never babysit a queue.

Question 6

What if Amazon says no?

Accepted Answer

You pay no success fee. If you are on a subscription, the monthly fee covers the monitoring and filing work either way, and unused included removals roll over as credits while your subscription is active — you never lose what you paid for. If we reattempt, it is because something material changed: new evidence, updated guidance, or a clearer policy match.

Question 7

How does annual billing work?

Accepted Answer

Annual plans give you 3 months free: you pay the equivalent of 9 monthly payments and get 12 months of service. The annual price is billed once, today, and your term starts immediately — including your full year of included removals upfront, so we can appeal as many eligible reviews as possible right away. There is no separate free-trial step on annual; the 30-day free trial applies to monthly plans.

Question 8

Do you price match?

Accepted Answer

Yes — on subscription plans, case-by-case. If another provider quoted you less for a comparable review-removal subscription, email the offer (pricing page, quote, or invoice) to support@reviewmagicco.com and we respond within 24 hours. If it checks out, we issue a private code that locks in the matched rate for as long as your subscription stays active. Price matching applies to subscriptions only — not Pay Per Removal and not per-removal success fees — and we determine whether an offer is comparable.

Question 9

Is my data safe?

Accepted Answer

We protect workspace access with sign-in and account permissions, and we do not sell customer contact lists or give private case files to other businesses for their own marketing. Authorized staff and service providers handle the information needed to operate the service, and Amazon receives relevant case information when we submit an appeal. We also use analytics and advertising measurement tools on our website. Our Privacy Policy explains those uses and how to request access, correction, or deletion.

Question 10

Do I need to share my Seller Central password?

Accepted Answer

No. We use public review data and only request the minimum access needed for your workflow. Your account credentials stay with you.

Question 11

Do you support agencies, multiple accounts, and other marketplaces?

Accepted Answer

Yes. Every plan can monitor eligible ASINs from multiple seller accounts in one workspace. Agencies get a dedicated partner program: one portfolio console across every client, we do the casework, and the agency earns a share of the profit — while every legal client keeps its own workspace, billing, and control, and can revoke agency access at any time. Self-serve onboarding currently supports Amazon.com, Amazon.ca, Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.es, and Amazon.it; agency portfolios can span additional Amazon marketplaces, confirmed during onboarding. Our standard workflow is for Seller Central and third-party sellers; Vendor Central and 1P are not part of self-serve onboarding today.

Question 12

How often are my listings checked?

Accepted Answer

Active listings are checked automatically, and higher-activity listings may be checked more often. Your dashboard shows the latest completed check and current listing status. Monitoring is scheduled, not a live feed, and it is included with every plan.

Question 13

How long does it take?

Accepted Answer

We target filing within 48 hours of flagging a violation — an internal target, not a guarantee. Amazon’s decision usually takes a few days and is entirely theirs. After a removal, we re-check the listing for about 48 hours before any success fee bills.

Question 14

How is this different from doing it myself?

Accepted Answer

The difference between endless denials and real wins is specificity. Each submission is written to the exact review content and the exact policy clause that applies — no templates, no copy-paste. And the work is inspectable: every appeal, citation, and outcome is logged in your dashboard as a case file you can open.

Bad reviews are selling your competitors’ products.

Removed in 3 days.

A bad review can keep you under the star buyers actually choose.

One believable bad review can do damage every day.

We do the work. You keep the revenue.

We inspect the reviews Amazon makes available.

We cite the exact rule each one breaks.

We build the case, pick the order, and file it.

A verified removal closes the case. Then you pay.

Two removals moved this listing into the 4½-star range.

Pay for removals. Not promises.

Pay Per Removal

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Growth

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Pay Per Removal

Starter

Growth

Scale

Common questions.

See which reviews are worth challenging.